Exchange Conditions

Rutherford will provide you with an exchange within 7 days of purchase.

Products must be returned in the same condition and packaging as originally sent.

 

EXCHANGE PROCEDURE

· You notify Rutherford that your intention is to exchange the product.

· The product is returned to one of our stores or by post within 7 days of purchase.

· Proof of purchase is provided

· Return postage, packing and handling is the responsibility of the customer.

· Rutherford’s will issue a credit for the purchase price (not for any original or return shipping or insurance) which must be used within 6 months from the date of original sale. There is no refund.

 

Returns & Refunds

Rutherford’s comply with Australian Consumer Law:

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

 · has a problem that would have stopped someone from buying the item if they had known about it

 · is unsafe

 · is significantly different from the sample or description

 · doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time.

If it is not repaired in a reasonable time you can choose a refund or replacement.

 

RETURN AND REFUND PROCEDURES

 · You notify Rutherford that your intention is to return the product and this is discussed and agreed with Rutherford.

· The product is returned to one of our stores or by post within 7 days of receiving the goods.

· Proof of purchase is provided

· Return postage, packing and handling is the responsibility of the customer.

· Rutherford will refund the original purchase price (not for any original or return shipping or insurance)

· We will provide a refund within 7 business days of the date of return, by the same method as the original payment.

· Return postage, packing and handling is the responsibility of the customer.

 

Please keep your proof of purchase —e.g. your receipt and shipping documents

Refund we will provide a refund within 7 business days, by the same method as the original payment.