Terms & Conditions


This website is operated by Rutherford. Throughout the site, the terms “we”, “us” and “our” refer to Rutherford. Rutherford offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

2.1 Refunds. Rutherford only allows refunds where required by law. We are not required to refund a sale simply for change of mind, or for other circumstances outside Rutherford control. For further information please see accc.gov.au

2.2  Resizes. At the time of purchase of a ring, Rutherford may provide one complementary re-size, where possible, to fit the purchaser. Any other re-sizing or alterations for any purchase will be at the cost of the purchaser, and at the discretion of Rutherford.

2.3  Alterations. Any special orders or alterations, including but not limited to a 'make-order', 'customer repair' or 'after sales service' are considered confirmed when the purchaser accepts the quote to go ahead. Any alterations to the order, or to the article after this will be at the cost of the purchaser, and at the discretion of Rutherford. The purchaser agrees to pay the full amount quoted for any special order or alteration within the time stated.

2.4  Imagery. Rutherford provides images of jewellery as a guide to purchasers only. Rutherford does not guarantee the reliability of any image in terms of tone, colour, detail, or condition.

2.5 Treatments. Unless noted, purchasers should assume that all pearls and gemstones that Rutherford sells may have been treated by industry accepted methods. For example, rubies and sapphires may be heat treated and emeralds may have been treated by oil or resin to improve colour and clarity. These treatments are designed to be permanent in nature but may require special care over time.

2.6  Metals.The buyer accepts that the metal content in an article is determined by reference to the hallmark or by testing the article using industry accepted methods. These techniques (such as acid tests and X-Ray Fluorescence XRF) sample the metal to determine the content or composition at a particular point on the article and as such can only be accepted as an estimate of the content or composition of the whole article.

2.7  Insurance. Rutherford recommends that all purchasers obtain insurance against all loss and damage from the time a purchase is made. An insurance valuation may be provided with an article. This valuation is for the purpose of obtaining appropriate insurance cover. It is not a valuation for market price or any other purpose. Rutherford also recommends that insurance valuations be regularly updated.

2.8  Privacy. Rutherford will add your contact details to our mailing list. At any time you can be removed from our mailing list by emailing us or calling one of our stores. Further details about our privacy policy can be obtained from our website rutherford.com.au

2.9  Condition of Goods.Many of the articles sold by Rutherford may be second-hand, estate or antique. These articles have typically been repaired over time and alterations may have been made. The buyer accepts that articles may have been repaired and altered. The absence of a statement or description of such repairs and alterations shall not be taken that the article is free from such changes.

2.10  Maintenance. Wear and tear will take place with any piece of jewellery. For example, claws on stone mountings will wear with normal use and may put at risk the security of the stone setting. Necklaces will require regular restringing. Rutherford recommends that you bring pieces in to one of our stores for checking.

2.11  Responsibility.Rutherford will not be responsible for any damage to any article arising from, but not limited to, the following circumstances:

2.11.1  The use or wear of the articles;
2.11.2  An act or omission by the customer;
2.11.3  Works to the article by another jeweller;
2.11.4  Any other manner outside of Rutherford control.

2.12  Weights. All weights and dimensions of articles and stones should be taken as estimates unless expressly stated otherwise. 

2.13  Lay-by

2.13.1 Cancellation Charge. Due to the specialised nature of our stock, subject to clause 2.13.2, cancellation by the customer will incur a cancellation charge of 25% of the purchase priceand/or an amount calculated to reflect the retailers selling costs and loss of value of the article at time of cancellation. This may result in forfeiture of the deposit and/or a portion of all the installments.

2.13.2 The customer may cancel the lay-by without incurring a cancellation charge if the article is delivered damaged or any other circumstances that are set out under The Australian Consumer Law.
2.13.3 Lay-bys of more than one article cannot be separated and must be paid for in full before collection.
2.13.4 It is the responsibility of the customer to inform the store of any change of address or contact details
2.13.5 The ownership of the lay-by article will not pass to the customer until the total price has been paid and the terms and conditions of the lay-by contract have been fulfilled.
2.13.6 Installment details. Failure to complete payment by the due date will be a breach of the lay-by agreement and the retailer may cancel the lay-by after giving the customer at least 14 days written notice of the breach. In such case the notice will be posted to the customer’s last known address. If the customer has not made a further payment within 14 days the customer will be deemed to have cancelled the lay-by. The customer will forfeit the article and incur the cancellation charge as set out above and any remaining sum shall be reimbursed to the customer.
2.13.7 If monies paid are less than the cancellation charge the retailer may recover any outstanding amount from the customer. If the retailer cancels the lay-by other than for a breach of the above conditions then all monies will be returned to the customer without a cancellation charge being incurred

2.14   International Transactions and International Shipping. Rutherford may arrange for an article to be shipped to, or the buyer may take the article to, another country. The buyer accepts full responsibility for all taxes, duties and other charges incurred in the transport of the article. Further, the incurrence of such taxes, duties and charges will not constitute grounds for a refund, exchange or any other compensation. The buyer also acknowledges that they may incur credit card charges and may be subject to foreign exchange rates on transactions that are outside the control of Rutherford. The buyer acknowledges that any mention of an exchange rate by Rutherford should only be regarded as an estimate and Rutherford makes no representation or warranty in relation to such matters. The buyer acknowledges that it has made its own enquiries in relation to the matters contained within this clause and relies exclusively upon its own enquiries. Unless expressly agreed in writing by Rutherford, insurance for shipments is the responsibility of the buyer.

2.15  Jurisdiction. This agreement is governed by the laws of the State of Victoria, Australia.


    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


    Prices for our products are subject to change without notice.

    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

    SECTION 5 - PRODUCTS OR SERVICES (if applicable)

    Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

    For more detail, please review our Returns Policy.


    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

    You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


    Certain content, products and services available via our Service may include materials from third-parties.

    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


    Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    In no case shall Rutherford, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


    You agree to indemnify, defend and hold harmless Rutherford and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 182 Collins St, Melbourne, VIC, 3000, Australia.


    You can review the most current version of the Terms of Service at any time at this page.

    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


    Questions about the Terms of Service should be sent to us at info@rutherford.com.au.